Retail Sales and Operations Manager

3 weeks ago

Melbourne, Victoria, Australia Forever New Full time

Empower Your Fashion Career

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We are seeking a highly motivated and experienced Retail Sales and Operations Manager to join our team at Forever New, one of Australia's fastest growing fashion clothing and accessories brands.

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The successful candidate will have a proven ability to drive sales, manage stock, and deliver exceptional customer service while working autonomously. With opportunities to enhance your career potential through our careers pathways, you will be able to grow and develop your leadership skills through 1:1 training and build strong relationships with your store team.

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In this exciting role, you will be responsible for:

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  • Managing daily store operations, including visual merchandising and stock management;
  • Maintaining a high level of customer service standards, ensuring a positive shopping experience for our customers;
  • Building and fostering strong relationships with the store team, promoting a positive and inclusive work environment;
  • Participating in sales driving activities, such as product knowledge, promotions, and events;
  • Working collaboratively with the Store Manager to achieve sales, wages, and target goals.
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About You:

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We are looking for an individual who has:

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  • A minimum of 2 years' retail management experience, preferably in a fashion-related industry;
  • A proven track record of achieving sales, wages, and target goals;
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers;
  • A passion for fashion and staying up-to-date with the latest trends;
  • The ability to work independently and as part of a team, with a flexible approach to working hours, including evenings and weekends;
  • A willingness to learn and take on new challenges, with a focus on continuous improvement.
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What We Offer:

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As a valued member of our team, you can expect:

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  • A competitive annual salary of approximately $65,000 - $80,000, depending on experience;
  • A generous 40% employee discount on all Forever New products, plus periodic family and friends' discounts;
  • Birthday leave, wellbeing and environmental incentives, learning and development programs, recognition program and service awards;
  • Ongoing training and development opportunities, including leadership training and coaching;
  • The chance to be part of a dynamic and fast-paced retail environment, with opportunities for career advancement.
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Our Culture:

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At Forever New, we value diversity and inclusion, and strive to create a workplace that is respectful, supportive, and inclusive of all employees. Our core values are Think Customer, Respect for all, Keep it Simple, Take Responsibility, and Act with Pace, guiding everything we do.

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We look forward to hearing from you

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