Product Development Manager

1 week ago

Melbourne, Victoria, Australia Worldline Full time

About the Opportunity

At Worldline, we connect and secure transactions every day. Our technological expertise builds and operates digital platforms that handle millions of critical transactions between companies, partners, and customers.

We process billions of electronic transactions per year in our highly secured data centers. Our dedication to security and operational excellence is our top priority. Through our platforms, we empower the right person with the right service at the right moment of engagement.

We are seeking a Product Manager to develop and successfully carry out best-in-class customer engagement offerings for our Issuing and Acquiring clients. This will involve engaging customers with every electronic transaction made through their e-commerce payment products.

About the Team

We have a hardworking and dedicated team that would love for you to work with them. We are committed to continuous improvement, looking for new and innovative ways to improve our market proposition, build excellent solutions, and grow customer happiness.

Our product team is globally minded with a FinTech atmosphere. You will experience this in your everyday life as a Worldliner.

Your Day-to-Day Responsibilities

  • Manage the product from end to end
  • Apply research, customer, and internal partner feedback and industry trends to understand product requirements with a customer lens. Identify new opportunities to define a product roadmap.
  • Develop, lead, and publish the product roadmap, building unique selling points (USPs).
  • Support the product development lifecycle by defining development requirements; own the design process and deliverables.
  • Communicate and coordinate with vital team members across the organization to share priorities, roadmap, and key insights.
  • Define success criteria & metrics of new products.
  • Build the product commercialization model, substantiating this with a financial business model.

Signs of Success

  • You will have a real passion for building extraordinary products that drive customer engagements across digital channels – mobile, in-app, web, and in-store.
  • You are expected to develop and complete a product roadmap and vision on customer engagement and product experiences that can help our clients deliver a high-level product experience.
  • You are a self-starter that will deliver against product and business goals.
  • You will work with the product development teams and vital team members to define and plan the next-generation product offering.
  • You will be called on as a subject matter authority (SMA) for Customer Engagements by the Sales and Presales teams.

Skills We Can't Do Without

  • Prior work experience in product development & management
  • Bachelor's degree in business management or equivalent field
  • 5+ years' experience in product management
  • Handles multiple assignments at a time and/or significant project.
  • Requires limited supervisory oversight; self-starter.
  • Able to take general requirements and develop an execution plan.
  • Strong communicator with good analytical and interpersonal skills.
  • Fluent in spoken and written English.

Skills We'd Like

  • Eager to continue to grow professional capabilities with ongoing training and educational opportunities
  • Results-oriented, ability to problem-tackle, business maturity, values differences, and diverse opinions
  • Knowledge of the card payments industry preferred

Benefits

We work in a flexible environment that empowers you to learn, grow, and accelerate your career. You'll have access to a great mix of benefits, including:

  • A range of health and wellbeing discounts for gym, nutrition, sporting gear
  • Learning and development opportunities to build your skills
  • Additional Leave options to support families, work in the community, or take a career break. You'll also earn loyalty leave for your tenure.
  • Monthly in-person and virtual social events
  • Volunteering leave to support CSR activities
  • Plus other perks and benefits (e.g. novated leasing options)

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