Luxury Experience Leader

6 days ago

Brisbane, Queensland, Australia beBeeConcierge Full time $90,000 - $120,000
Chief Concierge Role Summary

The Chief Concierge will be responsible for leading the Concierge and Bell Desk operations, ensuring seamless guest experiences from arrival to departure.

Key Responsibilities:
  • Oversee daily operations and administration of the Concierge Desk, Bell Desk, and Porte Cochere.
  • Lead and inspire a team of 30–40 team members, ensuring they are well-equipped to provide guests with accurate and engaging information on property facilities, services, local attractions, transportation options, and events.
  • Collaborate closely with the Limousine Company, Butlers, VIP Services, Guest Relations, Housekeeping, and Front Office teams to deliver a smooth, high-standard arrival and departure experience.
  • Develop and implement service standards, best practices, and operational procedures to continually elevate the guest experience.
  • Maintain accurate and up-to-date administrative records and reports.
Requirements:
  • Previous experience as an Assistant or Chief Concierge in a luxury or five-star property is highly desirable.
  • Diploma in Hospitality or a related field (or equivalent experience) is preferred.
  • Strong leadership and team collaboration skills.
  • Excellent communication skills, both verbal and written.
  • In-depth knowledge of Brisbane CBD and surrounding areas, including local attractions, dining, and events.
About This Opportunity:

This is an exciting opportunity for a seasoned hospitality professional to take on a leadership role in a world-class environment.

Benefits:
  • Complimentary meal on site every day, including hot meals, sandwich bar and more
  • Discounted parking available in the city
  • Up to 30% Discounts across award winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • An organisation that values diversity, teamwork and being your best self
  • Mental Health and Wellbeing services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Australia's Premier Entertainment Hub

The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options.

We Welcome Applications From Diverse Candidates:

The Star welcomes applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

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