Customer Banking Specialist

3 weeks ago


East Gippsland, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly skilled Customer Banking Specialist to join our team at the Commonwealth Bank of Australia. As a key member of our Retail Banking Services team, you will play a critical role in delivering exceptional customer experiences and building strong relationships with our customers.

Key Responsibilities
  • Provide in-depth conversations with customers to understand their banking needs and preferences
  • Support customers with account maintenance, credit product applications, and financial health checks
  • Offer personalized solutions and education on our in-branch technology and digital banking options
  • Problem-solve and provide effective solutions while championing our risk-adverse culture
Requirements
  • Proven experience delivering exceptional customer service in a financial services, retail, or hospitality environment
  • Excellent communication skills and ability to articulate financial terms clearly
  • Ability to ask the right questions, find solutions, and act with integrity
  • Ability to work in a busy, commercial, and driven retail environment
What We Offer

As a Customer Banking Specialist with the Commonwealth Bank of Australia, you will have the opportunity to work with a leading financial institution and make a real impact on our customers' lives. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences and building strong relationships with our customers.

We are committed to providing our employees with a supportive and inclusive work environment, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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