Administrative Liaison Specialist

2 weeks ago

Sunshine Coast Regional District, Australia beBeeCourtservices Full time $50,432 - $85,652
Court Services Officer

This role offers a unique opportunity to contribute to the modernization and improvement of the court system, focusing on safety, innovation, efficiency, and enhanced access to justice.

  • Key responsibilities include providing administrative support to ensure the efficient operation of Court Services Queensland registries;
  • Providing frontline services to court users daily, responding to their needs in a trauma-aware and compassionate manner, ensuring prompt resolution of enquiries, requests, issues, and complaints. In-court duties may include:
  • Unlocking and preparing courtrooms for scheduled sittings;
  • Making proclamations when opening, adjourning, resuming, and closing courts;
  • Administering oaths and affirmations to jurors, witnesses, and interpreters;
  • Maintaining security, care, and control of jurors;
  • Handing out exhibits and other documents in court as required;
  • Testing and operating courtroom technology and equipment;
  • Recognizing and acting on risks related to Domestic, Family and Sexual Violence (DFSV), including anti-social behaviors of court users by collating available information and escalating to senior colleagues;
  • Adhering to established administrative processes, policies, and procedures related to court and registry operations in strict accordance with relevant legislation, departmental policies, and procedures to ensure timeliness and accuracy;
  • Supporting the Registrar in managing daily operations, including coordinating court proceedings and delivering services, including the preparation and processing of complex court matters;
  • Preparing, processing, and managing administrative and financial documents, such as correspondence and court records, in strict accordance with relevant legislation, departmental policies, and procedures to ensure timeliness and accuracy;
  • Providing technical and administrative support to Magistrates in court and procedural support and advice to court users at the counter, over the telephone, and in writing;
  • Cultivating professional relationships with stakeholders, including judiciary members and their staff, government agencies, self-represented litigants, and the general public;
  • Using databases, digital tools, and files in line with departmental guidelines to maintain data integrity and accuracy;
  • Providing information to stakeholders about court and registry services, court rules, practices, and procedures;
  • Taking ownership of skill development, maintaining knowledge of current practices and procedures, seeking feedback, and staying motivated when managing challenging tasks;
  • Collaborating with the team to identify, communicate, review, and progress service improvements to registry processes and procedures;
  • Fulfilling statutory duties as a Justice of the Peace, Clerk of the Court, and Registrar as required, ensuring compliance with legal obligations and the integrity of court processes;
  • Carrying out any other reasonable duties as directed by supervisory and management staff, adhering to professional standards and organisational objectives.

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