
Reseller Onboarding Specialist
2 days ago
This role is responsible for onboarding and enabling resellers to deliver high-quality services, providing expert guidance and support through a collaborative platform. The primary objective is to drive successful adoption of new and long-tail partners, unlocking their full potential.
Key Responsibilities:
- Onboard New Resellers: Ensure seamless integration with Ingram Micro's ecosystem, empowering partners to thrive in the market.
- Enablement and Success Sessions: Deliver training sessions on the Xvantage platform, equipping partners with the skills they need to succeed.
- Capture Insights: Gather valuable data on new partners in CRM, informing strategic sales efforts and driving business growth.
- Vendor Opportunities: Identify and introduce vendor opportunities to relevant sales teams, fostering partnerships and driving revenue.
- Platform Queries: Manage platform queries through a shared team mailbox, ensuring prompt and effective resolution.
- ADHOC Enablement: Provide on-demand enablement over Teams or phone, addressing partner needs and delivering exceptional support.
Requirements:
- Experience in the IT industry, with a solid understanding of cloud and IT provider spaces.
- Proven ability to build customer rapport and establish strong relationships.
- Proficiency in Microsoft 365 Suite, with a focus on collaboration and productivity tools.
- Fluent English speaker, with excellent communication and presentation skills.
About Us
We foster a culture of respect, empathy, and inclusivity, where every individual feels valued and supported. We prioritize work-life balance, encourage professional growth, and celebrate our diversity as a strength.
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