Onboarding Specialist

4 weeks ago

Brisbane, Queensland, Australia Global Payments Full time
About Us

Global Payments is a world leader in financial technology solutions. Comprised of leading service providers like Ezidebit, eWAY, Storman and Sentral Education, the Global Payments AU/NZ family delivers a broad range of technology solutions that help all-sized businesses innovate and grow. We are proud of our workplace culture which aims to foster agility, share knowledge, and maximise employee rewards.

About the Role

The Onboarding Specialist is critical in the efficient onboarding new customers to our Ezidebt and Eway brands. You will take ownership of the initial phase of the customer journey, providing excellent customer service and ensuring a smooth onboarding experience to promote a positive customer activation and retention.

Your key responsibilities will include:

  • Guiding customers through the onboarding journey, via phone and email, to increase account activation rates and overcome any roadblocks in the process;
  • Set up new merchant accounts for both Eway and Ezidebt brands;
  • Accurately complete compliance checks before submitting to the Credit and Risk team;
  • Provide ongoing customer support throughout the onboarding process and action any requests from existing merchant accounts.
About You

You are a customer centric, self-starter who thrives in a fast paced, process driven environment. You manage your time well and can think outside the box to overcome challenges, while maintaining a positive customer journey experience.

You'll also bring:

  • Experience in a highly compliant, service delivery environment;
  • Excellent verbal and written communication skills;
  • Presentation and negotiation experience in a customer facing environment;
  • High attention to detail and problem solving skills;
  • Ability to build and maintain interpersonal relationships with both internal and external stakeholders;
  • A strong commitment to achievement and delivery in a consistently developing environment.
Culture and benefits

In addition to a diverse and inclusive culture, some of Global Payments benefits include:

  • Flexible working environment with a mix of in-office and remote working;
  • Birthday leave (a day off to celebrate your birthday);
  • Regular social events, from paint & sip to games night there is something for everyone;
  • 12 weeks paid parental leave, 2 weeks paid secondary carers leave;
  • Reward and Recognition Programs such as Thank You Awards – recognising our people that go above and beyond and make a difference to our customers;
  • Learning and Development opportunities;
  • Employee Stock Purchase Plan available to all team members;
  • A MyCoach (EAP) program to support your health and wellbeing
To Apply

Apply now with a resume, outlining how your skills and experience make you the right person for this role.

Please note: recruitment for this position will commence immediately. Interviews may occur prior to the end of the advertising period and this role may be filled accordingly.

We respectfully ask that no recruitment agencies contact us in regards to this position.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.


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