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Onboarding Specialist
1 month ago
As an Onboarding Specialist, you'll be the guiding force behind seamless customer transitions, ensuring they get the most out of their cutting-edge solutions. You'll collaborate with internal teams, design personalized onboarding experiences, and deliver top-tier support—making sure every new customer journey is smooth, engaging, and hassle-free.
Your tasks shall include but are not limited to:
1. Lead onboarding experiences that wow customers from day one
2. Work closely with internal teams to coordinate onboarding, training, and support
3. Ensure smooth implementation of IT & automation solutions
4. Create customer user guides and training programs
5. Be the go-to person for go-live support and post-launch check-ins
6. Continuously improve our onboarding processes
7. Being a customer champion – You love helping people succeed
8. Logical problem solving – You can navigate challenges with confidence
9. Organisation & proactive thinking – You keep projects on track and never miss a beat
10. Tech-savviness – Familiar with Microsoft Dynamics Suite and business process automation
11. The "can-do" – You bring positivity and are a team player
If you're passionate about delivering exceptional customer experiences and want to be part of an innovative team that's shaping the future, apply today
How to Apply: Send your resume to rwalsh@rbcgroup.com.au with the subject line: Onboarding Specialist Application
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