Insurance Operations Specialist
1 month ago
About the Role:
Au002 Marsh Pty Ltd_AU is seeking a highly skilled and motivated Client Service Specialist to join our team in Perth. As a Client Service Specialist, you will play a critical role in supporting our clients and colleagues in all aspects of administration and technical support.
Key Responsibilities:
- Provide accurate, efficient, and timely production of all policy and related documentation across the insurance life cycle.
- Support colleagues and clients with training and on-the-job learning.
- Drive standardization of processes and procedures, ensuring compliance and accuracy.
- Assist in upskilling non-client facing operations colleagues with additional product and client knowledge.
- Consistently use required IT applications to maintain compliance, accuracy, and workload.
- Ensure timely and accurate production/processing of client transactions.
- Support the achievement of high levels of client satisfaction through effective administrative support.
- Develop and maintain a thorough understanding of all major classes of insurance and relevant legislation.
Requirements:
- Excellent communication and administration skills.
- Strong knowledge of Microsoft Office suite and ability to learn other computerized systems.
- Ability to work under pressure and meet deadlines through effective time management.
- Motivated self-starter with a focus on achieving results and working autonomously.
- High School Certificate or equivalent and minimum 2 years' experience in a similar broking/operational role.
- Minimum Tier 1 ANZIIF Broking License.
What We Offer:
- Interesting and diverse client portfolio.
- Leading training and development program.
- Professional environment with career growth opportunities.
- Successful, established corporate team with energetic and supportive colleagues.
- Genuine flexible work-life balance.
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