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Information Management Specialist
2 months ago
We are seeking a highly skilled and experienced Freedom of Information (FOI) officer to join our team at Randstad. As an FOI officer, you will play a critical role in managing customer-facing email accounts, handling sensitive information, and performing the initial triage and assessment of customer inquiries.
Key Responsibilities- Conduct thorough investigations and draft internal reviews and cases for delegate decision.
- Manage and coordinate responses to FOI requests, subpoenas, and discovery, ensuring timely and accurate responses.
- Facilitate the clearance of internal FOI reviews through appropriate channels, maintaining confidentiality and discretion.
- Assess and triage customer inquiries through various mailbox channels, providing exceptional customer service and resolving issues efficiently.
- Work collaboratively within a small team and across the section to achieve shared goals, leveraging your strong interpersonal skills and ability to build lasting relationships.
- Handle sensitive information with the utmost discretion, maintaining confidentiality and adhering to relevant legislation and systems.
- Exceptional stakeholder engagement skills, with the ability to build strong relationships and communicate effectively.
- Strong written communication skills, with the ability to articulate complex information clearly and concisely.
- Customer service expertise, with experience in complaints management and a passion for delivering outstanding service.
- Critical thinking skills, with the ability to investigate thoroughly and make sound decisions.
- Self-management skills, with initiative, autonomy, and the ability to set goals and manage competing priorities effectively.
- Attention to detail, with a meticulous approach to your work and a commitment to accuracy and quality.
- Collaborative spirit, with a positive and cooperative attitude and a willingness to work as part of a team.
- Legislation knowledge, with a good understanding of relevant legislation and systems, or the ability to quickly acquire this knowledge.
- FOI experience, with a proven track record of working in Freedom of Information processes within the Australian Public Service (APS).
- Case management experience, particularly within the APS, with a strong understanding of case management principles and practices.
- AGSVA Baseline Security Clearance, with a commitment to maintaining confidentiality and adhering to relevant security protocols.
- Australian Citizenship, with a strong understanding of Australian laws and regulations.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background, and we offer a range of benefits and opportunities for professional growth and development.
