Technical Assistance Provider

4 days ago

Adelaide, South Australia beBeesupport Full time $90,000 - $110,000
IT Support Specialist Role

This is an excellent opportunity to be part of a dynamic IT support environment providing first-line technical assistance to end users.

The role involves handling requests related to hardware, software, and network issues ensuring timely resolution and exceptional customer service.

You will work closely with various internal teams to maintain IT infrastructure and support business operations.

Main Responsibilities
  • Provide prompt and effective 1st level IT support phone-based and face-to-face.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Create new user accounts and set up devices/workstations.
  • Maintain accurate records of support requests and resolutions.
  • Collaborate with IT team members to implement solutions and improve processes.
  • Support updates, installations, and maintenance of IT systems.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering high-quality IT support.

About the Ideal Candidate
  • Demonstrated experience in Level 1 IT support.
  • Knowledge of Windows OS and Microsoft technology stack.
  • Familiarity with Microsoft 365 services.
  • Experience with file/print server troubleshooting.
  • Strong problem-solving skills and communication abilities.
  • A passion for delivering high-quality IT support.

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