Claims Resolution Specialist
3 weeks ago
About the Role
As a Claims Representative with Engineering Networks Pty Ltd, you will play a pivotal role in reviewing claims applications, gathering information, and making determinations on applications. This position is ideal for customer-centric problem solvers who enjoy getting outcomes for customers in line with policy and legislation.
Key Responsibilities:
- Gathering information for determination and payment of claims within set KPIs.
- Providing optimal customer service, ensuring quality and timely decisions.
- Collaborating with case management.
- Developing specific industry knowledge to better understand customers' needs.
- Maintaining all records in accordance with company's records management policies and procedures, meeting legislative and business requirements.
- Contributing to the effective functioning of the team through active participation in team meetings, process improvements, and projects.
Requirements and Qualifications:
- Relevant studies in the insurance environment are highly regarded.
- Experience in the commercial insurance environment and/or management of personal injury claims or Customer Service.
- Strong problem-solving skills, including the ability to develop innovative solutions.
- Well-developed interpersonal skills to interact with others and develop rapport with all customers. Excellent written communication skills. Willingness to gather information via phone with both claimants and specialists in various industries.
- Ability to interpret and analyze reports and legislation.
- Highly developed time management skills with the ability to plan and prioritize effectively.
Why Choose this Opportunity?
- Be part of a supportive and collaborative team.
- Opportunities for professional growth and development.
- Competitive salary and benefits package: $78,000 per year.
- Hybrid work arrangement after 3-month probation period.
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