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Strategic Customer Success Manager

2 months ago

Sydney, New South Wales, Australia Dynatrace Full time
About the Role

This is a Strategic Customer Success Manager position with Dynatrace, a leading company in Australia. The role involves working with a dynamic team to drive customer success and growth.

Key Responsibilities
  • Develop strong relationships with complex customers to drive adoption and utilization of Dynatrace capabilities.
  • Identify opportunities for upselling and cross-selling related services and discovery of additional use cases.
  • Be accountable for client consumption, renewal, and retention results.
  • Collaborate with internal teams to drive timely results and ensure flawless delivery.
Requirements
  • 7+ years of progressive experience in managing complex SaaS customers.
  • Excellent verbal, written, and interpersonal communication skills in English.
  • Experience in working with execs in client environments, as well as with procurement and business owners.
  • Highly motivated, energetic, and committed to getting results.
  • Comfort with a fast-paced, dynamic environment.
What We Offer

At Dynatrace, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

If you're a seasoned strategic thinker with a passion for customer success, we encourage you to apply for this exciting opportunity.