Strategic Customer Success Manager

1 month ago

Sydney, New South Wales, Australia Atlassian Full time
About the Role

We are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for driving customer value realization and ensuring our customers achieve their desired outcomes with our solutions.

Key Responsibilities
  • Develop and execute customer success plans to drive business growth and customer satisfaction.
  • Build and maintain strong relationships with C-suite and executive-level customers to understand their business needs and goals.
  • Collaborate with cross-functional teams to identify and address customer pain points and provide solutions to drive customer success.
  • Utilize data and analytics to inform customer success strategies and measure progress against key performance indicators.
  • Stay up-to-date on industry trends and Atlassian product developments to provide expert guidance to customers.
Requirements
  • 8-10+ years of experience in customer success or account management with a track record of managing complex SaaS customer relationships.
  • Proven ability to develop and execute customer success plans that drive business growth and customer satisfaction.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills with the ability to interpret data and drive business decisions.
  • Experience with CRM tools such as Gainsight and Salesforce.
What We Offer

At Atlassian, we offer a dynamic and supportive work environment that fosters collaboration and innovation. Our team members enjoy a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about customer success and want to join a team that is dedicated to delivering exceptional customer experiences, please apply today

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