IT Operations Manager

7 days ago

Scoresby, Victoria, Australia Thermo Fisher Scientific Full time

About the Role

We are seeking an experienced IT Operations Manager to join our team in Scoresby, Melbourne. This role will have a significant impact on shaping the ThermoFisher ANZ technological landscape and advancing the development of its diverse, global team.

Key Responsibilities

  • Collaborate with IT Director, SLT, ELT, and various global IT teams to identify and prioritise initiatives and changes to technology that support local ANZ business strategy.
  • Provide leadership to the technology team, cultivating skill development and cohesion.
  • Maintain day-to-day supervision of technology operations, ensuring optimal performance of systems and networks connectivity.
  • Lead and mentor the Service Desk team, cultivating a culture of innovation, accountability, community, and reliability.
  • Drive digital transformation initiatives using emerging technologies to improve business processes, efficiency, and customer and employee experience.

Requirements

  • Min 5-10 yrs within a similar role where you were leading and mentoring a team including responsibility for performance management
  • Good communication - both written and verbal
  • A natural problem solver and strong relationship builder
  • Strong hands-on technical skills within infrastructures (AWS/Azure, Cloud, cyber security (Crowdstrike/Qualys) and 2FA
  • Experience with budget management
  • Project and vendor management
  • Strong administration and critical incident/issue management
  • Experience working with multiple offices site/branch, warehouses, third-party locations
  • Experience working within a global, matrixed corporate environment

What We Offer

  • Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
  • Flexibility: Balance your work and personal life with flexible arrangements.
  • Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
  • Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
  • Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.

Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality

Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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