Service Excellence Specialist

2 days ago

Sydney, New South Wales, Australia beBeeEmpathy Full time $60,000 - $70,000
Customer Service Representative Opportunity

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a specialist point of contact for customers, you will be responsible for handling customer inquiries, providing information on products and services, and assisting with account-related transactions.

Key Responsibilities:
  • Engage with customers via phone, email, or other communication channels to provide exceptional customer service.
  • Communicate effectively to identify customer needs and resolve any concerns in a seamless manner.
  • Assist customers with account-related transactions, such as contributions, rollovers, and withdrawals.
  • Provide factual information about products and services without offering financial advice.
  • Resolve customer inquiries and escalate issues to the appropriate department as needed.
  • Maintain accurate records of customer interactions and transactions.
Required Skills and Qualifications:
  • Strong customer service skills, with the ability to communicate effectively and empathetically with customers.
  • Knowledge of products and services, as well as regulations and policies.
  • Ability to work in a fast-paced environment, handle multiple tasks, and prioritize workload.
  • Excellent attention to detail and accuracy in recording information.
  • Ability to work independently and as part of a team.
What We Offer:
  • A market-leading salary package to help you reach your financial goals.
  • Access to additional learning pathways to build your knowledge in share trading.
  • Employee Assistance Program providing mental wellbeing resources, coaching, and therapy.
  • Gender-neutral parental leave entitlements.
  • Novated leasing options.
  • The opportunity to work alongside talented and fun peers at a leading fintech startup.
  • A work-life balance through an office-first hybrid work model.
Our Values:
  • We do the right things, always: Leading with transparency and accountability.
  • We're never done: A bias for action and a hunger for growth.
  • There's no 'i' hero: Team-first and owning the problem together.
  • We innovate courageously: Starting with 'how' and 'why not'.

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