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Customer Service Representative

2 months ago

Brisbane, Queensland, Australia Signature Staff Pty Ltd Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Officer to join our team at Signature Staff Pty Ltd.

The successful candidate will be responsible for providing exceptional customer service, responding to a high volume of calls, and building strong relationships with customers, suppliers, and staff.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Greet customers and visitors, creating a positive first impression
  • Schedule vehicle repairs, prepare invoices, and take payments
  • Build relationships with customers, suppliers, and staff to drive business growth
  • Liaise with customers regarding maintenance and warranty issues
  • Maintain an up-to-date customer database
  • Order parts and maintain stock
  • Ensure a safe and clean environment for staff and customers
Requirements
  • Experience within the automotive industry is highly desirable
  • High level of personal presentation and excellent phone manner
  • Good level of computer and administration skills
  • Sales skills would be advantageous
  • Excellent time management and forward planning skills with a high level of discipline and self-motivation
About You
  • Confident, happy, and easy to get along with
  • Valid driver's license
  • Mechanical background
  • Computer and mechanical software knowledge
  • Positive mindset to grow the business
  • Passionate about the auto industry and genuine customer service skills
What We Offer
  • Full-time position Monday to Friday with no weekend work
  • Mechanical workshop with the newest equipment
  • Strong leadership from business owners who genuinely care about their staff and customers
  • Fun and inclusive culture
  • Good hourly rate
  • Uniform supplied

All applicants must have full working rights in Australia. Please submit your application online by selecting 'apply' below & following the prompts.