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Housing Officer

2 months ago

Ipswich, Australia Churches of Christ in Queensland Full time

About the Role

The Housing Officer is a key position within the Housing Programs team at Churches of Christ in Queensland. This role is responsible for the direct delivery of tenancy and property management services, impacting the quality of life for clients and contributing to a positive impact in the community.

Key Responsibilities

  • Manage a portfolio of diverse housing stock, including housing allocations, eligibility assessments, anti-social behaviour management, rent management, and referral advice.
  • Minimise rental loss and property damage, maintaining required standards, and optimise cost recovery for rechargeable repairs.
  • Promote, encourage, and facilitate tenant participation; promote feedback and complaints processes and record and report on activities.
  • Maintain assets to an appropriate standard; establish and maintain long-term and cyclical maintenance programs for properties.
  • Conduct periodic property inspections; work with relevant stakeholders to deliver effective and timely responsive maintenance services.
  • Maintain tenant and property records in accordance with organisational procedures and legislative requirements; analyse data and report on changing needs and program trends; assist to monitor and report on rent, bonds, and client repayments.

About You

You are an experienced real estate or social housing professional with knowledge of current legislation and the needs of people requiring affordable housing. Your calm demeanour and empathy will allow you to relate to a diverse range of people. Service will be at the forefront of how you approach interactions with your internal and external stakeholders.

To thrive in this role, your skills, knowledge, and experience ideally include:

  • Certificate IV in Social Housing or other equivalent community services qualification, or equivalent relevant experience.
  • Knowledge and understanding of the housing needs and issues of people on low incomes, those discriminated against, or with special needs, or who are homeless or at risk of homelessness.
  • Knowledge and understanding of the Residential Tenancies and Rooming Accommodation Act 2008.
  • Minimum three years in tenancy management or other community services role.
  • Demonstrated capacity to work within a legislative environment.

About Us

Churches of Christ has been providing support and care to thousands of Australians for 140 years. Our team of 4000 is helping to build communities across Queensland where people are enabled to live hope-filled, meaningful lives.

We provide the support, training, and flexibility so you can focus on caring for our residents, giving them personalised support and attention.