Quality Care Manager

2 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $114,500 - $126,000
Job Title:

Mental Health Team Manager


About the Role:

We are seeking a highly skilled and experienced professional to lead our team of support workers.

The successful candidate will be responsible for providing leadership, practice development, and mentoring sessions to the team.

Focusing on the day-to-day delivery of excellence in quality care provision, you will facilitate and monitor the integration and coordination of care for clients.

You will also be responsible for operational management of the team, including disciplinary measures and grievance, recruitment and selection, personal career development, statutory and mandatory training, and delegating as appropriate.

Providing high-level service input and advice to staff and other stakeholders, ensuring high standards of client care at all times.

You will also monitor and review systems and processes used in Client Services.

This role involves an on-call component and may also include weekend and shift work when required.


Key Responsibilities:
  • Lead a team of support workers to deliver excellent quality care services.
  • Develop and implement effective practices and procedures.
  • Provide mentorship and coaching to team members.
  • Manage the operational aspects of the team, including HR matters.
  • Work collaboratively with stakeholders to ensure high standards of client care.

Requirements:
  • Ideal qualifications: degree or diploma in a relevant discipline.
  • Minimum 1 year's experience leading a team or holding a senior position.
  • Ability to consult and engage with various stakeholders.
  • Experience working within residential recovery and resilience-based models.
  • Skills in working with people experiencing mental illness.
  • Demonstrated capacity to relate to clients and stakeholders with dignity and respect.
  • Ability to think calmly and deal sensitively with distressed individuals.
  • Commitment to professional development and willingness to participate in training as required.

What We Offer:
  • A supportive and collaborative work environment.
  • Excellent opportunities for professional growth and development.
  • A competitive salary package, including salary packaging options.
  • Meals and entertainment allowance.
  • Leave loading.
  • Stride Rewards access to discounts from hundreds of retailers.
  • Paid wellbeing leave and additional leave days.
  • Paid parental leave support.
  • A supportive team environment.

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