Hospitality Specialist

1 week ago

Geelong, Victoria, Australia beBeeCustomerExperience Full time $50,000 - $62,000

About Us

Job Description

We are seeking an energetic and customer-focused team member to join our dynamic bar and grill team. As a key part of our front-of-house operations, you will be responsible for delivering exceptional customer service, ensuring a seamless dining experience for all patrons.

  • Main Responsibilities:
  • Deliver high-quality customer service, responding promptly to customer queries and resolving issues in a timely manner
  • Manage table allocations, seating customers and serving food and beverages with accuracy and efficiency
  • Support bar operations, including managing stock levels and maintaining a clean and organized work environment
  • Contribute to Occupational Health and Safety (OH&S) initiatives, adhering to company policies and procedures at all times
  • Participate in functions and events, providing a positive and engaging experience for guests
  • Coach fellow team members to achieve daily and weekly goals, promoting a culture of teamwork and collaboration
Requirements

To succeed in this role, you will require:

  • A minimum of 1-2 years' experience in the hospitality industry, preferably in a fast-paced bar or restaurant environment
  • Strong communication and interpersonal skills, with the ability to build rapport with colleagues and customers alike
  • A passion for delivering exceptional customer experiences, with a focus on exceeding guest expectations
  • A commitment to maintaining a safe and healthy working environment, adhering to company OH&S policies and procedures
  • RSA certification is essential, with TAB certification preferred but not required
Why Join Our Team?

We offer a dynamic and supportive work environment, with opportunities to progress your career and work across Australia. Our strong training systems provide the tools necessary to be successful, and our large support team covers Operations, Finance, IT, Marketing, Customer Service, and People & Culture.

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