Operational Excellence Manager for Model of Care

3 weeks ago


Macquarie Park, Australia Catholic Healthcare Full time
Operational Excellence Manager for Model of Care

Catholic Healthcare, a leading not-for-profit provider of residential aged care, home and community services & retirement living across NSW and SE QLD, is seeking an Operational Excellence Manager to play a critical role in driving process improvement.

Educated individuals with project management experience are encouraged to apply. The successful candidate will have expertise in lean health process redesign and Six Sigma methodologies.

The estimated salary for this position is $120,000 - $150,000 per annum, depending on qualifications and experience.

About the Role:
  • Lead cross-functional collaboration with key stakeholders to review and analyse current care delivery processes to identify process improvements.
  • Design and test processes to support the Model of Care implementation, with a focus on relationship-centred care.
  • Lean process mapping - identify opportunities to streamline process, improve quality, and enhance overall operational performance.
  • Identify and mitigate potential risks associated with the implementation of new care processes.
  • Collaborate with key stakeholders to design and document minimum care practices that can be replicated across all areas of the organisation.
  • Develop and update process flow/mapping documentation.
  • Assess impact of change to business processes and requirements.
About You:
  • Completion of tertiary qualifications in Project Management, Business Administration or related field.
  • Certification in project improvement methodologies - Six Sigma, Lean, or Agile.
  • Demonstrated experience working in a project management role (preferably a complex Change and Continuous Improvement).
  • Experience in aged care or health-related field - desirable.
  • Ability to travel as required within the role.
  • Advanced people consultation skills and ability to build positive working relationships.
  • A progressive and pragmatic approach to finding solutions.
  • Capacity to listen to people and synthesise information.
  • Strong facilitation and workshop skills, ability to give feedback.
  • Proficient MS Office and MS Project skills.


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