Operational Excellence Specialist

4 weeks ago


Macquarie Park, Australia Catholic Healthcare Full time
Process Improvement Lead - Model of Care Implementation

We are seeking a skilled Process Improvement Lead to play a crucial role in the implementation of our new Model of Care across Residential and Home & Communities. Reporting to the Program Manager, Model of Care, you will collaborate with stakeholders to analyse current care delivery processes and identify opportunities for improvement.

Key Responsibilities:
  • Lead cross-functional collaboration to review and streamline current care delivery processes
  • Design and test processes to support Model of Care implementation, focusing on relationship-centred care
  • Leverage lean process mapping skills to identify opportunities for improvement and enhance operational performance
  • Collaborate with stakeholders to design and document minimum care practices replicable across the organisation
  • Develop and update process flow/mapping documentation
Requirements:
  • Tertiary qualifications in Project Management, Business Administration or related field
  • Certification in project improvement methodologies (Six Sigma, Lean, Agile)
  • Demonstrated experience in project management, preferably in complex Change and Continuous Improvement
  • Experience in aged care or health-related field desirable
  • Advanced people consultation and ability to build positive working relationships
  • A progressive approach to finding solutions and capacity to listen and synthesise information
About Us:

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services, and retirement living across NSW and SE QLD. Our team of over 5000 people is dedicated to promoting the dignity, life, and spirituality of older people through connected and inclusive communities.

What We Offer:
  • NFP salary packaging
  • 7 additional days off per year
  • Fitness Passport
  • Travel opportunities across Sydney Metro, Regional NSW, and S/E QLD

The successful candidate will be highly organised, agile, and possess exceptional analytical and conceptual thinking skills, as well as lean health process redesign skills. The estimated annual salary for this role is $95,000 - $115,000, commensurate with experience.



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