
Lead Customer Experience Manager
2 weeks ago
The Customer Service Manager plays a pivotal part in leading our team to deliver exceptional customer experiences. This involves guiding the team in educating parents on products, demonstrating their features and benefits, and fostering genuine relationships with every customer.
Key Responsibilities:
- Maintain the store's appearance and showcase our latest promotions.
- E nsure all OH&S protocols are upheld to promote a culture of safety for all.
- Manage performance indicators - Safety, Sales, Loyalty, NPS.
Requirements:
- A solid background in customer service and a proven track record in meeting and exceeding sales targets and KPIs.
- A flair for clear communication, comfortable working in a challenging and fast-paced environment, and managing and motivating others.
Benefits and Rewards:
- Training pathways designed to encourage personal growth and professional development.
- Team discounts.
- Paid parental leave.
- An Employee Assistance Program.
- A competitive salary and incentives.
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