Community Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

**Job Overview:**

We are seeking a skilled and compassionate Community Support Specialist to join our team. This is an exciting opportunity for a customer-focused individual to make a positive impact in the community.

**Key Responsibilities:**

• Manage incoming calls from diverse clients, connecting them to interpreters and relevant services

• Efficiently register and allocate interpreters within designated timeframes

• Accurately create invoices and maintain precise records

• Meet key performance indicators (KPIs) for handling time, adherence, and service quality

• Deliver exceptional customer service to a diverse client base

**Required Skills and Qualifications:**

• Friendly, patient, and committed to helping others

• Passion for diversity, multiculturalism, and public service

• Strong attention to detail and excellent communication skills

• Ability to thrive in a KPI-driven and structured environment

• Previous experience in Contact Centre or government customer service (highly regarded)

**Benefits:**

• Attractive hourly rate

• Career development potential in the public sector

• Supportive team culture and ongoing professional development

**What We Offer:**

We provide comprehensive training, coaching, and support to ensure our staff excel in their roles. Our team is dedicated to delivering exceptional service to our clients, and we're looking for like-minded individuals to join us.

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