Customer Experience Associate
3 days ago
We are seeking a skilled and enthusiastic Customer Experience Associate to join our team.
About the RoleThis is an exciting opportunity for someone who is passionate about providing exceptional customer service and has a keen interest in wine, spirits, and beer.
The successful candidate will have excellent communication skills, a positive attitude, and a willingness to learn and grow with our company.
You will be responsible for guiding customers on their journey to drink better, discovering new products, and building relationships with our loyal customers.
- A passion for delivering memorable customer experiences
- An understanding of wine, spirits, and beer, with a desire to continuously develop your knowledge
We offer a dynamic and supportive work environment, where you can share your enthusiasm for our products and make a real difference in the lives of our customers.
Key ResponsibilitiesCustomer Service:
- Provide exceptional customer service, responding to queries and resolving issues promptly and professionally
- Greet customers warmly, engage with them, and build rapport to create a welcoming atmosphere
Product Knowledge:
- Develop a deep understanding of our product range, including wine, spirits, and beer
- Stay up-to-date with new releases, trends, and seasonal offerings
Teamwork:
- Work collaboratively with colleagues to achieve sales targets and provide a seamless shopping experience
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