Portfolio Manager

6 days ago

Melbourne, Victoria, Australia beBeeRetainer Full time $90,000 - $120,000
Job Overview

The Renewals Manager plays a crucial role in driving customer retention and expansion by ensuring timely renewals and identifying upsell opportunities.

This involves managing a portfolio of existing customers, collaborating with the Customer Success team, and delivering accurate forecasts. The ideal candidate will possess excellent communication skills, strong time management abilities, and a deep understanding of customer needs.

Main Responsibilities
  • Manage a portfolio of 30-40 existing customers to ensure on-time renewals and drive customer retention.
  • Collaborate with the Customer Success team to understand upcoming renewals and assess risk, developing mitigation plans for uncertain and at-risk deals.
  • Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to customers' evolving use cases and needs.
  • Deliver accurate renewal and expansion forecasts to the Renewal Director on a weekly, monthly, and quarterly basis.
  • Ensure renewal notes are updated in Sparta and contract requests are reviewed correctly.
  • Utilize onboarding training and the Darktrace Academy to improve product knowledge.
  • Serve as a commercial resource to customers on renewal proposal calls.
  • Mentor junior team members by sharing best practices and helping ramp up new team members.
Qualifications & Experience
  • 2-3 years of work experience in a customer-facing role, such as Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
  • Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
  • Familiarity with enterprise networking technology is preferred, but not required, along with a foundational understanding of cybersecurity concepts.
  • Strong time management skills, self-motivation, and the ability to work effectively as part of a team.
  • Ability to solve problems and adapt to changing circumstances.
  • Capability to make decisions proactively and independently within appropriate boundaries.

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