Customer Service Leadership Opportunity

2 weeks ago


Parramatta Park, Queensland, Australia Myer Full time

Job Overview

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Myer is a leading department store in Australia, known for its commitment to customer service and community involvement. As the Customer Service Manager at Myer Parramatta, you will have the opportunity to lead a team of sales and service professionals and drive business results.

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About the Role

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The ideal candidate will have previous experience as a retail manager or area manager, with strong leadership skills and a passion for delivering exceptional customer service. You will be responsible for managing day-to-day operations, coaching and mentoring your team, and driving profitable sales.

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Key Responsibilities

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  • Manage the daily activities of your team and business to drive financial performance">
  • Omitise the productivity of the team by leveraging workforce management">
  • Drive high performance, customer-focused service and selling culture through role modelling, communication, feedback, and recognition">
  • Maximise the team's service and selling activities by effective management and delegation to minimise operational activities">
  • Lead, empower, and inspire your team with a consistent focus on developing the next generation of Myer leaders">
  • Maximise time spent on the selling floor to lead and manage the business, understand the customer, coach, and support the team, and embed new initiatives and ways of operating">
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Requirements

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  • Previous experience as a retail manager, area manager, or similar">
  • People leadership skills with a 'hands-on' approach are essential">
  • Demonstrated ability to lead a team to achieve sales and meet KPIs">
  • Experience in performance management will be highly regarded">
  • Superior customer service and selling skills">
  • Strong retail, financial, and business acumen">
  • Excellent time management skills with the ability to work independently on prioritising and meeting deadlines">
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What We Offer

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  • Become a leader within one of Australia's most-loved department stores">
  • Career development and progression opportunities">
  • A great range of discounts and Myer Team Member exclusive offers">
  • Access to volunteer, parental, and lifestyle leave">
  • Service Recognition, Inspirational People Awards, and more">
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About Us

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At Myer, we pride ourselves on being an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about customer service and leadership, we encourage you to apply for this exciting opportunity.

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Salary

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$120,000 - $150,000 per annum, depending on experience

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Location

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Parramatta, NSW



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