Banking Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $75,000

Job Overview

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  • We are seeking a Customer Service Specialist to join our team.
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The successful candidate will be responsible for providing exceptional customer service, meeting customers' financial needs, and promoting digital solutions. They will work collaboratively with a team of professionals to deliver a seamless banking experience.

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About the Role

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  • This role is ideal for someone who enjoys working in a fast-paced environment, has excellent communication skills, and is passionate about delivering outstanding customer service.
  • You will have the opportunity to develop your skills and knowledge in banking and finance, while contributing to the success of our organization.
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Responsibilities

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  • Meet customers' end-to-end banking needs through transaction activities, needs-based conversations, and educating them on digital solutions.
  • Participate in a collaborative team environment and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with policies and procedures.
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Requirements

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  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
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What We Offer

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  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to make a real difference in people's lives.
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About Us

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We are a leading provider of banking services, committed to delivering exceptional customer experiences and driving business growth. Our values of integrity, respect, and teamwork guide everything we do.

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Why Join Us?

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By joining our team, you will have the opportunity to develop your skills and knowledge, work with a talented and dedicated team, and contribute to the success of our organization. We offer a dynamic and supportive work environment, ongoing training and development opportunities, and a competitive salary and benefits package.

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Apply Now

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To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you

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