Client Support Professional

5 days ago

Sydney, New South Wales, Australia NXTGIG Full time

NXT GIG seeks a highly motivated and dedicated Service Delivery Expert to join our customer service team. As a key member of our team, you will be responsible for delivering an exceptional customer experience by responding to customer inquiries, resolving issues, and providing information about our services.

Main Responsibilities
  • Deliver outstanding customer service by responding to inquiries, resolving issues, and providing information about our services in a timely and professional manner.
  • Stay informed about industry trends and product knowledge to stay ahead of the curve and provide innovative solutions to customers.
  • Collaborate with other departments to address customer needs and enhance service delivery, promoting a culture of teamwork and excellence.
  • Document customer interactions and feedback in our CRM system, enabling data-driven decision-making and continuous improvement.
Qualifications
  • A high school diploma or equivalent; an Associate's or Bachelor's degree is a plus, demonstrating a commitment to ongoing learning and development.
  • Proven experience in a customer service role, showcasing expertise in handling complex situations and building strong relationships.
  • Exceptional communication and interpersonal skills, allowing you to connect with diverse stakeholders and resolve conflicts effectively.
  • Strong problem-solving abilities and a customer-focused mindset, prioritizing the needs of our clients above all else.
  • Familiarity with CRM software and customer service platforms, leveraging technology to streamline processes and improve efficiency.
  • Ability to handle sensitive situations with empathy and professionalism, upholding the highest standards of integrity and respect.
  • Flexible and adaptable to changing customer needs and priorities, remaining agile and responsive in a fast-paced environment.

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