Remote Client Services Team Lead

4 days ago

Sydney, New South Wales, Australia beBeeTeamLead Full time $90,000 - $120,000

**Job Opportunity: Team Lead in Client Services**

Overview:

We are seeking a highly motivated and experienced individual to lead our client services team, responsible for delivering exceptional service to clients remotely. The successful candidate will be expected to coach and develop their team to meet and exceed performance targets and KPIs related to client satisfaction, service quality, and sales.

Key Responsibilities:

  • Lead, coach, and develop a team of client services advisors to deliver exceptional service via phone, email, live chat, and messaging.
  • Foster a client-centric culture, emphasizing understanding client preferences, anticipating needs, and offering tailored recommendations.
  • Collaborate with the clienteling manager to drive clienteling activities and sales in strategic categories.
  • Recruit, train, and mentor digitally proficient talents, securing succession plans in partnership with the client services manager.
  • Monitor and provide feedback on team performance, identifying areas for improvement and implementing action plans.

Requirements:

  • Proven leadership and coaching abilities with a passion for developing talent.
  • Excellent communication skills (verbal and written) in English; proficiency in additional languages is a plus.
  • A client-first mindset and strong interpersonal skills to engage with clients and team members.
  • Highly motivated, energetic, and a collaborative team player.
  • Digital proficiency with the ability to navigate multiple client service platforms and CRM systems.

Benefits:

  • Flexible work arrangements, including working across opening hours on a 5/2 roster.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

About Us:

We are a leading company in the retail industry, dedicated to delivering exceptional service to our clients. We offer a range of benefits and opportunities for career growth and development.

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