Client Management Team Lead

2 days ago

Sydney, New South Wales, Australia StoneX Group Full time
Overview

Class: Full-time

Legal Entity: StoneX Financial Pty Ltd

Organization: StoneX Financial Pty Ltd

Company Overview:

Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview:

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Responsibilities

Job purpose:

A Client Management Team Lead will assure the smooth operation of the department when responding to internal and external requests. In addition, you will facilitate a fast-paced and dynamic environment by assisting representatives and delivering solutions focused results. You will also constantly initiate proposals on improving both internal processes and customer experiences through working with different departments.

Primary duties will include:

- Oversee all activities of the Client Management Team to make sure the service provided to clients is of good quality and fully compliant

- Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities

- Conduct training to the team in areas including process of dealing with all sort of trade disputes and client complaints

- Show ability to lead and maintain high team morale at all times

- Provide comprehensive support to our clients and resolve all kinds of incoming enquiries

- Take responsibility in hiring, coaching and motivating the team to achieve outcomes that you have contributed in shaping

- Liaise with colleagues and partners from both internal and external in the most efficient manner to get desired result

- Deliver comprehensive team results to management team

Qualifications

To land this role you will need:

- At least 1 year in FX/CFD industry with experience in management

- Experience of process management

- Experience of customer service

- Strong attention to detail with emphasis on accuracy and timeliness

- Sound knowledge to products we offer

What makes you stand out:

- BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training and experience

- Details oriented and process driven

- Effective conflict resolution and problem solving skills

- Approachable, flexible, dependable, and result-driven

- Demonstrate a positive and professional image at all times

- Strong Chinese language skills in writing

Working environment:

- 4 days in office, 1 day remote

#LI-Hybrid #LI-KV1

#J-18808-Ljbffr

  • Client Management Team Lead

    2 days ago

    Sydney, New South Wales, Australia StoneX Group Full time

    OverviewClass: Full-timeLegal Entity: StoneX Financial Pty LtdOrganization: StoneX Financial Pty LtdCompany Overview:Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100,...

  • Client Management Team Lead

    7 days ago

    Sydney, New South Wales, Australia StoneX Group Inc. Full time

    OverviewClass:Full-timeLegal Entity:StoneX Financial Pty LtdOrganization:StoneX Financial Pty LtdCompany Overview:Connecting clients to markets – and talent to opportunity.With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100,...

  • Lead Client Manager

    3 hours ago

    Sydney, New South Wales, Australia beBeeAccount Full time $250,000 - $500,000

    Job Opportunity:The role of Account Director involves leading clients and collaborating on complex solutions.This includes building client relationships, managing teams, and developing strategic work with a proactive approach.The successful candidate will have experience in account management, preferably from a digital agency background, and be comfortable...

  • Team Lead, Client Services

    3 weeks ago

    Sydney, New South Wales, Australia CAAT Pension Plan Full time

    Team Lead, Client Services page is loadedTeam Lead, Client ServicesApply remote type Hybrid locations Toronto, ON time type Full time posted on Posted 4 Days Ago job requisition id JR100043At CAAT, we're passionate about what we do. And it showsHere, you'll find a cultural spark in everything we do – from the way we partner with members and employers, to...

  • Team Lead, Client Services

    7 days ago

    Sydney, New South Wales, Australia CAAT Pension Plan Full time

    Team Lead, Client Services page is loadedTeam Lead, Client ServicesApply remote type Hybrid locations Toronto, ON time type Full time posted on Posted 4 Days Ago job requisition id JR100043At CAAT, we're passionate about what we do. And it showsHere, you'll find a cultural spark in everything we do – from the way we partner with members and employers, to...

  • Team Lead, Client Services

    5 days ago

    Sydney, New South Wales, Australia CAAT Pension Plan Full time

    Team Lead, Client Services page is loadedTeam Lead, Client ServicesApply remote type Hybrid locations Toronto, ON time type Full time posted on Posted 4 Days Ago job requisition id JR100043At CAAT, we're passionate about what we do. And it showsHere, you'll find a cultural spark in everything we do – from the way we partner with members and employers, to...

  • Restructuring Manager

    7 days ago

    Sydney, New South Wales, Australia Lead Group Full time

    Restructuring Manager – Drive Impact in SydneyLead Complex Engagements with a Premier Restructuring FirmJoin a respectedSpecialist Advisoryfirm in Sydney as anInsolvency & Restructuring Manager.This pivotal role offers significant impact on client outcomes and practice success within a dynamic team.You will lead diverse and complex insolvency and...

  • Accounting Team Lead – Client Delivery

    4 days ago

    Sydney, New South Wales, Australia Books360 Pl Full time

    This is a Accounting Team Lead – Client Delivery & Oversight role with Books360 PL based in Sydney, NSW, AU == Books360 PL ==Role Seniority - mid levelMore about the Accounting Team Lead – Client Delivery & Oversight role at Books360 PLAccounting Team Lead – Client Delivery & OversightLocation: Sydney, AustraliaEmployment Type: Full-time or...

  • Lead Client Relationships and Team Performance

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

    Shape the Customer Experience as a Boutique ManagerCreate meaningful connections with clients and inspire loyalty.This exciting new role offers a unique opportunity to develop long-term relationships, lead a high-performing team, and shape the customer experience from scratch.Your Key Responsibilities:Client Champion: Foster strong client relationships,...

  • Accounting Team Lead – Client Delivery

    6 days ago

    Sydney, New South Wales, Australia Books360 PL Full time

    This is a Accounting Team Lead – Client Delivery & Oversight role with Books360 PL based in Sydney, NSW, AU == Books360 PL ==Role Seniority - mid levelMore about the Accounting Team Lead – Client Delivery & Oversight role at Books360 PLAccounting Team Lead  – Client Delivery & OversightLocation: Sydney, AustraliaEmployment Type: Full-time or...