Professional Customer Service Representative

6 days ago

Adelaide, South Australia beBeeCustomerService Full time $69,000 - $100,000
Customer Service Role

This is a position where you can truly make a difference in people's lives. As a customer service professional, you will be the primary point of contact for our customers and play a vital role in delivering exceptional customer experiences.

We're seeking someone who is passionate about customer service and driven to achieve the best outcomes for our customers. You will work with a team that values inclusivity, respect, and continuous learning, and will have opportunities to grow your career with us.

As a customer service representative, you will interact with customers via phone, assessing their needs to deliver high-quality interactions and solutions tailored to each individual situation. This includes account inquiries and changes, billing queries, customer complaints, selling to existing and new customers, and processing payments.

You will join a team of highly motivated, fun, and engaged individuals who embody our company values every day. Our focus is on ensuring our customers are set up for success, and you will bring this mindset to every interaction.

In addition to this, you can expect:

  • A competitive salary and comprehensive benefits package
  • The opportunity to earn quarterly bonuses
  • A permanent full-time role working 37.5 hours per week
  • Flexible hybrid work arrangements including remote work options after your probationary period
  • Paid, on-site training
  • Regular team-building activities, lunches, morning teas, awards nights, and more

To succeed in this role, you will be a resilient, empathetic, and active listener with excellent communication skills. You will be a problem solver who thrives on identifying root causes and resolving issues. You will be eager to learn and apply your knowledge effectively when interacting with our customers.

What's in it for you:

  • Exclusive discounts off your energy and telecommunications accounts
  • A positive work environment where we support each other
  • A supportive team leader who wants you to succeed and grow
  • Career growth through learning and development programs, leadership initiatives, and on-the-job learning
  • On-site and off-site engagement activities, including catered friends and family days and theme days

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