Technical Support Specialist

6 days ago

Sydney, New South Wales, Australia abc Full time

About the Role

As a key member of our team, you will play a vital role in ensuring the smooth operation of our corporate application systems. This includes monitoring and supporting these systems to meet agreed service levels by resolving incidents, performing maintenance, and addressing user requests.

Key Responsibilities:
  • Under limited direction, carry out complex technical work and maintain operational support of business applications to agreed service levels.
  • Liaise and coordinate with IT teams, business stakeholders, and vendors to ensure the ongoing support, maintenance, upgrades, and resolution of technical issues to agreed service levels.
  • Troubleshoot complex application support incidents and problems, providing workarounds where applicable for efficient resolution.
  • Contribute to project assignments as required and participate in or undertake project work as assigned.
  • Undertake the enhancement and testing of applications in accordance with development standards.
  • Monitor system performance and implement pre-emptive monitoring strategies to prevent issues.
  • Review and manage software patches and upgrades proactively to ensure technical compliance.
  • Prepare and maintain technical documentation, including system documentation, operational procedures, and processes.
  • Special Requirement - Willingness and ability to work outside of regular hours in compliance with an On-call / Overtime arrangement, as required.

About You:

  • Rlevant tertiary qualifications or equivalent skills, knowledge, and experience in a computing-related field or a second-level application support role.
  • Demonstrated advanced problem-solving skills with the ability to investigate, analyse, diagnose, and solve complex technical problems.
  • Advanced knowledge and skills in application environments and technologies, particularly AWS, SQL, Unix, .NET, or other programming languages. Experience in workflow applications such as Nintex or Noggin is highly desirable.
  • Demonstrated experience in the full lifecycle of application support, integration, and implementation in a multi-client and complex technology environment.
  • Extensive experience in supporting and maintaining various IT applications, including the use of quality processes such as ITIL.
  • Demonstrated high-level analytical and problem-solving skills with the ability to learn and adapt to new technologies and processes. Aptitude for accuracy and attention to detail is essential.
  • Excellent communication and interpersonal skills, with the ability to liaise and communicate effectively with internal clients/colleagues and convey or translate complex technical information to target audiences.
  • Advanced organisational skills with a commitment to meeting deadlines and an understanding of project management principles.

About ABC Product & Technology:

ABC Product & Technology is responsible for delivering technology and services that enable the company to achieve its creative, strategic, and business goals. The scope of activities and responsibilities ranges from keeping programs and services on-air and online to delivering on key projects and assisting in setting the technology strategy and architecture.

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