High-Volume Account Specialist

1 week ago


Melbourne, Victoria, Australia beBeeAccount Full time $60,000 - $90,000

Key Account Manager Position

Job Description

We are seeking a highly skilled and motivated Key Account Manager to join our team. As a Key Account Manager, you will be responsible for managing high-volume large dollar accounts, providing excellent customer service, and driving revenue growth.

Key Responsibilities:

  • Customer Service: Resolve customer queries via phone, respond to emails, and provide excellent communication skills
  • Debt Collection: Identify outstanding accounts, contact customers, and provide payment options
  • Account Maintenance: Maintain accurate customer accounts and ensure account setup is correct
  • Reconciliations and Receipting: Reconcile key accounts, receive payments, and prepare cheques for bank deposit
  • Teamwork and Leadership: Demonstrate leadership within the team, provide training and support to other team members
  • Development: Participate in induction, skills, and technical training within agreed timeframe

Required Skills and Qualifications:

  • Excellent Communication Skills: Strong written and verbal communication skills, with ability to communicate effectively with customers and team members
  • Leadership Skills: Proven leadership skills, with ability to lead by example and motivate team members
  • Intermediate Excel Skills: Intermediate level of proficiency in Excel, with ability to analyze data and prepare reports
  • Mathematical and Literacy Skills: Strong mathematical and literacy skills, with ability to understand and interpret financial data

Benefits:

  • Recognition Programs: Recognition and reward programs for outstanding performance
  • Inclusive Team Environment: Inclusive and supportive team environment, with opportunities for career development and growth
  • Ongoing Training and Career Development: Ongoing training and development opportunities, with access to industry-leading tools and resources
  • Discounts with External Partners: Discounts with external partners, including leading suppliers and service providers


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