Service Desk Team Leader

5 days ago

Perth, Western Australia beBeeLeadership Full time $60,000 - $124,999

We're looking for a team leader to join our IT department.

The successful candidate will be responsible for leading a team of service desk analysts, providing guidance and support to internal and external customers with ICT problems and issues.

Key responsibilities include:

  • Contributing to the delivery of IT service management
  • Providing people leadership, staff development, recruitment and monitoring, reporting, and fulfilling service activities in-line with policy, process, standards, and procedures

Requirements include:

  • ITIL4 Foundations or equivalent experience in an ITIL aligned environment
  • Current industry certifications or equivalent experience in an ICT environment
  • 2-3 years' experience providing Service Desk support in an enterprise environment

At our organisation, we believe in putting our people first. We offer a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

Women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds are encouraged to apply.

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