It Service Desk

2 weeks ago

Perth, Western Australia Hays Full time

An exciting opportunity to work for a top leader in the education industry on a 9 month fixed-term contract.

**Your new company**

An exciting opportunity to work for a top leader in the education industry on a 9 month fixed-term contract.

**Your new role**

Looking for an IT Service Desk Officer to join a high performing team,

Responsibilities:

- Troubleshoot hardware, software, and network issues to resolution.
- Maintain accurate records of incidents and service requests on the ticketing system.
- Collaborate with team members to escalate and resolve complex problems.
- Educate users on best practices and preventive measures to enhance their IT experience.

**What you'll need to succeed**
- Strong knowledge of Windows and macOS operating systems.
- Excellent problem-solving skills and attention to detail.
- Effective communication and customer service skills.
- Experience with ITIL or related certifications is a plus.

**What you'll get in return**
- Competitive salary and benefits package
- Opportunities for professional growth and career development
- Supportive and collaborative work environment
- Cutting-edge technology and tools to enhance your skills

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2826248

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