Service Desk Team Lead

3 days ago

Perth, Western Australia Hamilton Barnes Associates Full time

$120,000 + Benefits

Perth, Western Australia

Permanent

Enterprise

Enterprise Networking

Are you looking to Join a dynamic team as a Service Desk Lead Our client is expanding rapidly and is looking for an experienced Level 3 Service Desk Lead

Lead a talented team in resolving IT technical issues, managing workload through efficient IT Service Management tools, and ensuring timely resolution of staff concerns. Bring your expertise in process enhancement, relationship building, and strategic direction to drive service excellence and support the organization's IT infrastructure.

**Responsibilities**:

- Guide the team in resolving IT technical issues encompassing desktop hardware and software
- Utilize IT Service Management tools to manage workload, including incident ticket creation.
- Participate in Major Incident Management to ensure continuous support
- Define the long-term direction of the service desk in alignment with strategic vision.
- Continuously maintain SLAs.

**Requirements**:

- Min 4 years MSP experience with service board management experience
- Currently hold valid Australian drivers licence
- Hold a Permanent Residency or Citizenship

**Desired Experience/Qualifications**:

- Proven ability to manage a Service Desk.
- Leadership and team management skills.
- Proficient in supporting Cisco, Meraki and Fortinet technologies
- High Understanding of Sharepoint and Microsoft 365
- Proficiency in ConnectWise Or ServiceNow ticketing system

**Salary & Benefits**:

- $120,000AUD
- Work-Life Balance
- Bonus and Events
- Career Progression
- Training & development funded

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