Lead Customer Experience Manager

4 days ago

Perth, Western Australia beBeeCustomer Full time $90,000 - $125,000
About the Role

We are driving digital transformation to enhance our work processes and services. As a Customer Management Lead, you will be responsible for managing customer management functions, heading a small team, supporting IT operations and handling administrative tasks.

You will collaborate closely with stakeholders, vendors, and partners to drive business efficiency, increase productivity, and reduce operational costs. As the face of IT, you will play a vital role in representing our organisation.

Key Responsibilities Include:

  • L1/L2 technical support
  • Office365 Administration
  • License Management
  • Service Request Fulfilment
  • Application Support
  • Desktop Support/Field Services
  • Incident Management and Resolution
  • Logistics
  • Asset Management
  • User Onboarding/Offboarding

Requirements:

  • Management/Team Leader experience (mandatory)
  • Strong communications skills
  • Ability to establish strong working relationships with managers, IT resources, vendors, and the business
  • Must be well-organised, self-motivated, able to prioritise and multi-task in high-pressure situations

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