Lead Customer Experience Manager
4 days ago
We are seeking a highly skilled and experienced Lead Customer Experience Manager to join our team. This is a key leadership role responsible for leading the day-to-day running of the service department and front-of-store operations, ensuring that our checkouts and customer service desk are always exceptionally presented, welcoming, and engaging for our customers and team members.
This role requires a proven track record of leading, coaching, and developing teams to meet sales targets, cost control, and rostering requirements. You will be responsible for maintaining excellent service standards, keeping the checkout area clean and safe for our team and customers, and driving a one-team culture that prioritizes team members' health, safety, and wellbeing.
The successful candidate will have a strong background in customer-facing environments and experience in leading high-performing teams. They will also possess excellent communication and interpersonal skills, with the ability to build strong relationships with team members and customers.
We value your wellbeing and professional development, offering flexible work arrangements, additional leave, and parental leave entitlements. Our company values diversity, equity, and inclusion, and we are committed to creating an inclusive workplace where everyone feels valued and respected.
As a Lead Customer Experience Manager, you will have the opportunity to make a real difference in the lives of our customers and team members. You will be part of a dynamic and supportive team, working together to deliver exceptional customer experiences and drive business success.
To succeed in this role, you will need:
- Proven experience in a fast-paced customer-facing environment
- Strong leadership skills, with a track record of leading, coaching, and developing teams
- Excellent communication and interpersonal skills
- Ability to maintain excellent service standards and drive a one-team culture
We offer a competitive salary package, including flexible work arrangements, additional leave, and parental leave entitlements. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we would love to hear from you.
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