Operations Team Lead
2 weeks ago
About the Role
Canon Business Services' Technology Centre in Canberra is seeking a skilled Operations Team Lead to join our team. This mail, digitisation, data capture and print hub offers a high-paced and rewarding work environment.
Main Responsibilities
- We are looking for an innovative leader to manage all aspects of the operational centre service to the client/s, ensuring contractual and service level agreements are achieved.
- The ideal candidate will provide management and direction to the team and promote reward, recognition, and feedback throughout the Technology Centre.
- You will be responsible for recruiting and retaining a strong team, ensuring direct reports understand their role expectations.
- Manage daily productivity across site through real-time, daily and monthly reporting tools.
- Ensure client revenue and other financial budgets are met and monitored on a monthly basis.
- Identify trends and develop opportunities for process improvement and cost reduction within the Technology Centre.
- Develop an understanding of the client's business and form relationships to generate additional revenue.
- Collaborate with Sales and Marketing to identify, investigate and scope service extension opportunities and additional work requests to achieve growth objectives.
- Ensure that Canon Business Services' Workplace Health & Safety policies and procedures are followed throughout the Technology Centre.
Key Requirements
- A proven track record in leading high-performing operational teams.
- Excellent written and verbal communication skills.
- Desirable: Six Sigma/LEAN qualification and understanding of cost reporting.
Compensation Package
In this exciting opportunity, you can expect a competitive salary of $120,000 per annum, commensurate with your experience. As a valued member of our team, you will also receive discounted Canon products from the staff Canon store, on-the-job training and learning opportunities, Birthday Leave, and Additional leave during year-end shutdown (Canon Day Leave).
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