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Membership Team Lead

2 months ago

Canberra, ACT, Australia Fitness First Full time
About the Role

We are seeking an experienced Membership Manager to join our team in Canberra City. As a key member of our leadership team, you will be responsible for leading a team of Member Support Consultants (MSC) and driving sales growth through exceptional customer service.

Key Responsibilities
  • Lead a team of MSCs to achieve monthly sales targets and provide personalized support to members
  • Mentor and develop your team to meet their full potential, with a focus on up-selling and cross-selling
  • Develop and implement strategies to drive membership growth and retention
  • Work closely with the Club Manager to ensure seamless operations and deliver exceptional member experiences
About You
  • Demonstrated experience in sales and customer service, with a proven track record of achieving KPIs
  • Ability to motivate and lead a team, with a focus on developing and retaining talent
  • Excellent communication and interpersonal skills, with a strong understanding of customer retention strategies
What We Offer

We offer a competitive salary package of $80,000 per annum, made up of base salary and commission, plus superannuation benefits. In addition, you will receive:

  • A complimentary Platinum Fitness First membership
  • Anniversary leave days and recognition for service awards
  • Career opportunities with Fitness and Lifestyle Group, Asia Pacific's largest diversified fitness group

We pride ourselves on empowering our team to be their authentic selves at work, and welcome applications from diverse backgrounds. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity.