IT Support Specialist

2 weeks ago


Canberra, ACT, Australia KBR Full time
About the Role

We are seeking a highly skilled System Administrator (L2) to join our GS APAC Mission IT and Security Solutions (MITSS) team. As a key member of our team, you will be responsible for providing technical support and administration to our IT environments owned by the Commonwealth of Australia under the ITIL Framework.

Key Responsibilities
  • Provide L2 Technical Support and administration via clients ITSM toolset within the Service health indicator (SHI) timeframe
  • Perform backup checks & remediation of systems
  • Create and Update Standard Operating Procedures (SOPs)
  • Assisting and Managing Identity Management Services
  • Assist with Building and Rebuilding Desktop & Workstations
  • Third Party Vendor Engagement
  • Participate in client projects when required
  • Any other duties as required
Requirements
  • Currently hold and maintain an NV1 Security Clearance
  • This role requires on-site attendance in Canberra
  • Technical Qualifications (e.g. Engineering, ICT Certifications)
  • Experience working in a customer-facing Service Desk environment (Level 2 IT Support role)
  • ITIL Foundations V3 or V4
  • Demonstrated knowledge and experience of Microsoft Server 2016/2019 environments, networking, general software & hardware, and Active Directory
  • Demonstrated knowledge and experience of VMware vSphere 6.7+
  • Demonstrated knowledge and experience of Veeam Backup Solutions
  • Basic Knowledge and Experience with Splunk
  • Proficient in process analysis, problem-solving techniques, and troubleshooting skills
  • Experience with and an understanding of remote support tools and ticketing
  • Excellent communication and customer service skills
  • Excellent written and verbal communication skills
Benefits of KBR
  • A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
  • Flexible working conditions
  • Competitive salary (including annual reviews)
  • Paid Parental leave
  • Paid Reservist leave
  • Income protection
  • Corporate rewards
  • Salary packaging/Novated leasing
  • Discounted employee stock purchase plans
  • Flu shots, skin checks and private health insurance discounts
  • Career development: Online learning, mentorship and career pathways


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