Case Consultant, Retail Claims Specialist
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Case Consultant, Retail Claims Specialist to join our Claims team at MLC Limited. As a key member of our team, you will be responsible for managing a portfolio of mental health-related claims, working closely with other Case Consultants and stakeholders to ensure seamless claims management.
Key Responsibilities
- Manage a caseload of claims with empathy, respect, and a proactive approach, ensuring timely and effective resolution of claims.
- Develop and maintain strong relationships with customers, partners, and internal stakeholders to ensure excellent customer service and claims outcomes.
- Collaborate with specialist teams to ensure accurate and efficient claims processing, and provide guidance and support to colleagues as needed.
- Stay up-to-date with industry developments, legislation, and regulations affecting the life insurance industry, and apply this knowledge to inform claims decisions and strategies.
- Participate in ongoing training and professional development to enhance skills and knowledge, and contribute to the development of best practices and procedures within the team.
About You
We are looking for a highly motivated and experienced professional with a strong background in life insurance claims management, preferably with experience working in Allied Health, Nursing, mental health, or related medical fields. You will have excellent communication and interpersonal skills, with the ability to influence positive outcomes and work collaboratively as part of a team.
What We Offer
- A competitive salary package and participation in our short-term incentive program.
- A supportive and inclusive team culture, with opportunities for professional growth and development.
- A comprehensive benefits package, including additional lifestyle leave and our Family Life hub.
- Tools, resources, and benefits to support your wellbeing and career growth.
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