Case Manager, Mental Health

1 month ago


Docklands, Victoria, Australia MLC Limited Full time
About the Role

We are seeking a highly skilled and experienced Case Consultant, Retail Claims to join our Claims team based in Melbourne, Sydney, or Brisbane. This role is specifically allocated to the mental health claims team.

As a Case Consultant, you will manage a portfolio of mental health-related claims, working alongside other Case Consultants to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions.

About You
  • 1+ years of life insurance claims management experience, with knowledge of legislation and regulations that affect the life insurance industry.
  • Experience working in Allied Health, Nursing, mental health, or related medical fields is advantageous but not required.
  • Ability to communicate and influence positive outcomes, with a high level of customer centricity and a collaborative approach.
  • A basic understanding of medical terminology is highly regarded.
What We Offer
  • A generous salary package and participation in our short-term incentive program.
  • A supportive, inclusive, and flexible team culture, including hybrid working.
  • Opportunities for growth and development, with careers across our business units and teams.
  • Recognition and reward programs to celebrate our successes.
  • Tools, resources, and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
  • A commitment to diversity and inclusion, with social committees and employee groups that celebrate our differences.


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