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Customer Service Manager

2 months ago

Castle Hill, New South Wales, Australia Myer Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Castle Hill. As a key member of our management team, you will be responsible for leading and managing a team of Service and Selling staff to deliver exceptional customer service and drive sales across multiple departments.

Key Responsibilities
  • Manage the daily activities of your team and business to drive financial performance and achieve sales targets.
  • Optimize the productivity of the team by leveraging workforce management and minimizing operational activities.
  • Drive a high-performance, customer-focused service and selling culture through role modeling, communication, feedback, and recognition.
  • Lead, empower, and inspire your team to develop the next generation of Myer leaders.
  • Maximize time spent on the selling floor to lead and manage the business, understand the customer, coach, and support the team, and embed new initiatives and ways of operating.
About You

We are looking for a candidate with:

  • Previous experience as a retail manager, area manager, or similar.
  • Strong people leadership skills with a 'hands-on' approach.
  • Demonstrated ability to lead a team to achieve sales and meet KPIs.
  • Experience in performance management.
  • Superior customer service and selling skills.
  • Strong retail, financial, and business acumen.
  • Excellent time management skills with the ability to work independently and prioritize tasks.
What We Offer

As a valued member of our team, you will have access to:

  • Career development and progression opportunities.
  • A great range of discounts and Myer Team Member exclusive offers.
  • Access to volunteer, parental, and lifestyle leave.
  • Service Recognition, Inspirational People Awards, and more.
About Myer

Myer is a leading Australian department store with a rich history and a commitment to delivering exceptional customer service. We are a place where you can grow your career, develop your skills, and make a real difference in the lives of our customers.