Aftersales Solutions Expert

4 days ago

Perth, Western Australia beBeeCustomer Full time
Aftersales Business Consultant

Are you a customer-focused individual with excellent communication skills? Do you thrive in a dynamic and fast-paced environment?

This role involves spending most of your time on the road, connecting with new and existing customers to understand their business needs and offering tailored aftersales solutions that drive workshop and parts sales.

  • Drive retention and acquisition by actively engaging new and existing customers through site visits and ongoing relationship management.
  • Promote and sell contract maintenance programs and aftersales services that add value and reduce downtime for our customers.
  • Act as a key link between new truck sales, parts, and service to ensure a seamless customer experience.
  • Monitor customer activity, service schedules, and site requirements to maintain high workshop utilisation and identify business growth opportunities.
  • Maintain accurate records using our systems and report customer feedback and trends to the leadership team.

Requirements:

  • Proven ability to build relationships, identify opportunities, and follow through with solutions that make an impact.
  • A strong understanding of the truck, transport, or heavy equipment industry (parts or service knowledge highly desirable).
  • Commercial acumen with the ability to offer value-based solutions to businesses.
  • A current driver's licence and the ability to work independently in a mobile role.
  • Skilled in Microsoft Office and customer management software, with strong time management and self-motivation.

What We Offer:

  • Competitive salary and bonus structure aligned with performance.
  • Company vehicle and fuel card.
  • Ongoing training and development opportunities.
  • Autonomy in your role while being fully supported by a collaborative team across sales, service, and parts.
  • Opportunity to make a real impact in the heavy vehicle industry.

Why Join Us:

  • Be part of a dynamic and growing team with a strong reputation in the market.
  • Help shape customer success with industry-leading brands.
  • Enjoy a work-life balance and flexibility in your role.

Join us and take the next step in your career as an Aftersales Business Consultant

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