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Commercial Logistics Manager

3 weeks ago

Sydney, New South Wales, Australia beBeeLogistics Full time $100,000 - $150,000
Job Overview

A challenging role in commercial logistics is available for an experienced professional to oversee the efficient management of customer orders and warehouse operations across Australia and New Zealand.

About the Job

The Commercial Distribution Manager will play a key role in ensuring exceptional customer satisfaction through streamlined order fulfillment processes and effective distribution strategies.

Key Responsibilities
  • Manage daily operations, including warehousing and transportation with 3PL providers, reverse logistics, and local relabeling/redressing operations as needed.
  • Oversee the Order-to-Cash process, including sales order processing, master data maintenance, and credit management to ensure timely order entry for customer invoicing and reconciliation.
  • Liaise with global logistics and trade compliance teams to track inbound deliveries, including customs clearance support, to guarantee on-time delivery, goods receipt, and goods release for distribution.
Performance and Compliance Management
  • Monitor and assess logistics vendors' performance, tracking operational metrics (KPIs) and regulatory reporting requirements related to local warehousing, distribution, and import activities.
  • Evaluate and ensure business processes associated with goods are efficient and compliant with local regulations.
  • Support serialization implementation and quality control measures.
Inventory Monitoring and Control
  • Collaborate with accounting and logistics service providers to retrieve proof of delivery documents for end-of-month accounting purposes.
  • Perform monthly inventory reconciliations with LSP transactions, internal holdings, and transactions, investigating and rectifying discrepancies and sharing results with regional planning and quality teams as necessary.
  • Liaise with accounting, LSP, and quality teams to coordinate annual stock counts, reporting, and discrepancy processes.
Export/Import, Warehouse, and Distribution Management
  • Support new distributor/LSP integrations as required.
  • Manage warehouse and distribution budgets effectively.
  • Liaise with local launch teams and regional planners to support product launches and variation management.
  • Collaborate with global logistics and trade compliance teams to manage in-country customs and freight services, oversee product issue and receipt, and liaise with accounting to meet reporting standards.
  • Provide logistical support and stock management for co-payment programs.
  • Establish change records and manage them to support new launches.
Wholesaler Partnerships and Relationship Management
  • Maintain strong relationships with wholesalers, establishing communication channels for forecasting and planning purposes.
  • Monitor relevant tenders, coordinate, and submit relevant documentation to support product utilization.
Process Improvement and Analysis
  • Analyze data to identify opportunities for process improvements and implement changes to optimize efficiency and performance.
  • Lead and assist in creating and improving Standard Operating Procedures (SOPs) and policies.
  • Collaborate with quality teams on product complaints/deviations/CAPA incidents occurring during local warehousing/distribution/importation.
Business Collaboration and Partnership
  • Work closely with cross-functional colleagues (Finance, Marketing, Business Insights, etc.) to achieve ANZ business goals and priorities.
  • Be an active member of the regional supply chain working group, providing support to colleagues across the region as needed.
  • Evaluate long-term logistics models and vendors, providing recommendations in partnership with procurement to adapt to changing local business needs.
Qualifications and Skills
  • 5+ years of progressive experience in Supply Chain within the biotech/pharmaceutical industry; minimum 3 years in logistics or customer service roles.
  • Understanding of global pharmaceutical regulatory requirements, GMP, and GDP.
  • Experience working in a complex global supply chain organization within the biopharma/pharmaceutical industry.
  • Strong ability to collaborate and build strategic relationships with internal (Quality, Commercial, Finance, etc.) and external (CMO, customs brokers, etc.) stakeholders.
  • Strong understanding of export/import requirements and customs practices.
  • Excellent analytical and problem-solving skills.
  • Fluent English language proficiency.
  • Proficiency in Excel.
Benefits and Rewards
  • Market-competitive compensation package, including performance-based annual bonus scheme.
  • Company shares (welcome grant and performance-based annual equity plan).
  • In-house and external learning and development opportunities.
  • Fantastic benefits program.
  • Collaborative and dynamic work environment with supportive colleagues.
Competencies

When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity, and Driving Excellence through our twelve global competencies below, we help get more affordable medicines to more patients worldwide.

  • Fosters Teamwork.
  • Provides and Solicits Honest and Actionable Feedback.
  • Self-Awareness.
  • Acts Inclusively.
  • Demonstrates Initiative.
  • Entrepreneurial Mindset.
  • Continuous Learning.
  • Embraces Change.
  • Results-Oriented.
  • Analytical Thinking/Data Analysis.
  • Financial Excellence.
  • Communicates with Clarity.