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Marine Services Manager

2 months ago

Perth, Western Australia Caterpillar Full time

Job Overview:

Shape the Future with Caterpillar Inc.

Joining Caterpillar means becoming part of a global community that values not only the work we accomplish but also the relationships we build. We are innovators, problem solvers, and builders of a sustainable future, dedicated to creating resilient communities. Here, we don't just discuss advancements and innovation; we actively implement them alongside our clients in the environments we inhabit. Together, we are committed to constructing a better world for everyone.

WE CREATE WHAT MATTERS

What holds the most significance for you? Is it being part of a cohesive team? Supporting your loved ones? Tackling global challenges? At Caterpillar, you can achieve all this and more, as your contributions facilitate progress worldwide and enable impactful work. Together, we can create what truly matters. The Caterpillar Oil & Gas and Marine Division (COGMD) encompasses a global team dedicated to energizing the international energy sector and providing power and propulsion solutions on the water.

Currently, we have an exciting opportunity for a Marine Service Superintendent. This role involves offering technical support and consultancy services to dealers and both internal and external clients, enhancing user satisfaction, boosting profitability, and promoting global service agreements and associated parts sales.

Key Responsibilities:

  • Oversee the overall performance and field service of products to minimize warranty and service-related costs while meeting customer needs globally. Identify issues, investigate causes, and prioritize resolutions.
  • Define problems based on observed symptoms, research available data, and identify root causes. Collaborate with dealers and technical teams to gather necessary information, propose product and service improvements, and develop plans for resolution, including validation and corrective actions.
  • Initiate product enhancement actions through warranty program preparations to address the commercial impact of field issues.
  • Prepare and distribute technical publications to communicate problems, resolutions, and product improvements.
  • Provide input to the New Product Introduction (NPI) team regarding serviceability, reliability, and durability objectives.
  • Offer technical product support to dealer personnel, subsidiary service teams, marketing units, design engineers, and testing divisions.
  • Assist marketing teams with technical guidance for managing customer issues related to product deficiencies.
  • Support design engineers by identifying market needs for new or modified products.
  • Counsel subsidiary plant service engineering and product quality teams on product maintenance issues.
  • Respond to inquiries from dealers, customers, and other Caterpillar employees regarding product performance.
  • Conduct visits to dealers and customers to provide technical assistance on urgent field issues and follow-up actions. Maintain effective communication across multiple plants on a global scale.

Required Qualifications:

  • A technical or engineering background with several years of field service experience (preferably with Caterpillar) and extensive knowledge of a variety of Marine products and systems.
  • Strong mechanical and/or electrical aptitude, coupled with solid product knowledge and a good engineering foundation.
  • Excellent communication skills, organizational abilities, and persuasive capabilities.
  • Strong interpersonal and communication skills.

What You Will Gain:

At Caterpillar, we aim for you to have a fulfilling career. Our teams play a vital role in the success of our clients who are dedicated to building a better world.

Here, you receive more than just a salary. We value your contributions and offer a comprehensive rewards package that includes immediate benefits, such as:

  • Competitive salary based on your qualifications and industry experience.
  • Attractive bonus and share options.
  • Enhanced superannuation contributions.
  • Opportunities for career development with global prospects.
  • A strong commitment to safety and employee wellbeing.
  • An inclusive workplace culture that prioritizes quality, customer service, and environmental responsibility.
  • A commitment to diversity, inclusion, equal opportunity, and equitable outcomes.
  • Access to a SMART spending app.
  • The chance to engage in meaningful work within a supportive culture that encourages you to maximize your talents.