
Network Operations Specialist
1 week ago
Job Overview
The Network Management Engineer plays a critical role in monitoring, identifying and resolving network events and alarms.
Main Responsibilities
- Monitor system alerts, performance metrics and event logs to detect potential issues or anomalies.
- Troubleshoot and support layer 2 and layer 3 protocols such as VLANs, BGP, MPLS and Ethernet supporting connectivity data and infrastructure issues.
- Categorize incidents and follow incident management processes.
- Manage salesforce ticket hygiene and handover process within the team.
- Collaborate with team members and other support teams to share knowledge coordinate efforts and provide seamless support experiences.
Requirements
- Minimum 3 years experience in operational Network Management role.
- Demonstrated customer service experience required.
- Familiarity with ITIL V4 service management framework.
About Our Company
We strive to create a supportive inclusive workplace where everyone feels safe valued and empowered.
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