Network Operations Specialist

1 week ago


Brisbane, Queensland, Australia beBeeNetwork Full time $90,000 - $120,000

Job Overview

The Network Management Engineer plays a critical role in monitoring, identifying and resolving network events and alarms.

Main Responsibilities

  • Monitor system alerts, performance metrics and event logs to detect potential issues or anomalies.
  • Troubleshoot and support layer 2 and layer 3 protocols such as VLANs, BGP, MPLS and Ethernet supporting connectivity data and infrastructure issues.
  • Categorize incidents and follow incident management processes.
  • Manage salesforce ticket hygiene and handover process within the team.
  • Collaborate with team members and other support teams to share knowledge coordinate efforts and provide seamless support experiences.

Requirements

  • Minimum 3 years experience in operational Network Management role.
  • Demonstrated customer service experience required.
  • Familiarity with ITIL V4 service management framework.

About Our Company

We strive to create a supportive inclusive workplace where everyone feels safe valued and empowered.



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