Front Office Healthcare Coordinator
4 days ago
We are seeking a highly motivated and organized individual to support our medical practice.
Key Responsibilities- Provide exceptional patient care, serving as the first point of contact for patients: answer phone calls, coordinate appointments, respond to patient queries and requests, and greet patients as they arrive.
- Utilize electronic systems to manage patient files, appointments, and process billing efficiently.
- Maintain effective communication with other medical professionals over the phone and coordinate their communications with the healthcare provider in a timely manner.
- Process incoming and outgoing fax communications accurately.
- E nsure that the waiting area and clinic is kept clean and tidy at all times.
- Be responsible for ensuring the courier pickup of pathology samples from the clinic.
- Monitor and restock medical supplies in the clinic rooms as needed.
- Assist the healthcare provider with administrative duties, as required.
- You must have the right to work in Australia.
- Excellent customer service skills - with a professional in-person and telephone manner.
- Good problem-solving skills, able to respond flexibly and promptly to arising issues.
- Sensitive and aware of confidentiality requirements in healthcare.
- Responsible and able to confidently staff the front office by yourself.
This role offers the opportunity to be part of a dynamic team and contribute to providing high-quality patient care.
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